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Business Analyst Talents
We are excited to present to you a list of highly qualified Business Analyst Talents, each possessing a wealth of experience in analyzing business processes, identifying requirements, and implementing effective solutions. These candidates have demonstrated expertise in gathering and documenting business requirements, conducting gap analysis, and facilitating workshops with stakeholders. They also have experience in data analysis, process mapping, and project management methodologies such as Agile and Waterfall. With their excellent communication and problem-solving skills, we believe that these candidates are well-equipped to work collaboratively with your organization's stakeholders to identify opportunities for improvement and drive impactful change.
Candidate list
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Danish W
Analytics
C1English score
Advanced
Personal info
Danish W
Analytics
Candidate capabilities
C1English score
Advanced
Video presentation
English spelling test
2 questions
Test topic: EnglishResult: Advanced
Reading sentence 1
In the long run, by embracing positive feedback, you can not only enhance working performance but also enrich the quality of life in the workplace.
UseR RECORDING
Reading sentence 2
Studying business English allows you to develop English language skills that are useful in business environments. By understanding the communication skills needed in the workplace, you can gain the confidence to build strong relationships with your colleagues and clients.
UseR RECORDING
BACKGROUND OVERVIEW For full resume please contact us
Profession: Product Manager Assistant
Experience: 14 YearsWORKPLACES
Job Title
SENIOR PRODUCT ANALYST
Job Description
Gather software requirements from the clients for salesforce CRM integrations and created User Stories Acceptance criteria for Application Development Led multiple end-to-end ServiceNow ITSM implementations, enhancing operational efficiency and IT service quality. Utilized ServiceNow's powerful App Engine to design, build, and deploy custom applications tailored to specific organizational requirements. Successfully streamlined IT service processes, implementing ITIL-aligned incident, problem, and change management solutions, reducing resolution times and minimizing business disruptions. Collaborated closely with cross-functional teams, working hand in-hand with IT and business units to understand their unique requirements and translate them into actionable ITSM solutions. Ensured high levels of security and compliance in all ServiceNow solutions, adhering to industry standards and best +919911876518 practices. Proficiently documented processes, configurations, and customizations, maintaining comprehensive knowledge bases for IT service management. C19, JOHRI FARM, NEW DELHI, INDIA Demonstrated technical prowess with knowledge of scripting languages, API integrations, and other IT tools, contributing to seamless ITSM operations. Effectively communicated complex technical concepts in a clear danish_want@ymail.com and concise manner, facilitating meaningful discussions with stakeholders and promoting collaborative problem-solving. Established performance metrics and continuous improvement processes to measure the success of ITSM initiatives.
Job Title
ASSISTANT MANAGER-BUSINESS ANALYST
Job Description
Gather software requirements from the clients and create User Stories Acceptance criteria for Application Development for airline industries etc. Translated Stakeholder requirements into different deliverable categories such as functional and application specifications. Worked collaboratively on workflow and process diagrams for the LMS Solution implementation with product enhancements. Evaluated risks, and resolved concerns relating to the implementation Prepared a variety of reports e.g. BI reports, and API integration documents along with data warehousing details. Projects and Domain: Special Olympics(IT): This project included the implementation of a Learning Management System for the internal staff and streamlining their business processes. Maruti Suzuki(Automobiles): This project included the implementation of a Learning Management System for the internal staff to provide training for their employees.
Job Title
SR. CONSULTANT
Job Description
Gathered and prepared solution documentation for achieving the application requirements through CRM systems. Provided product analysis and support for bespoke requirements and upgradations including BI reports for salesforce CRM integrations Manage CRM configurations and implementations for Banking and Insurance Sectors along with data management processes. Created insightful visualizations. Projects and Domain: Max Life Health Care Integration(Healthcare): This project was about integrating the CRM system with Max Healthcare Systems to make the business processes efficient and retrieve data into multiple systems. HDFC Bank Integration(Banking):This project was about integrating the CRM system with HDFC Bank to make the business processes efficient and retrieve data into multiple systems.
Job Title
MANAGER-BUSINESS SERVICES
Job Description
Perform rapid assessment of current projects within the portfolio and provide insights for improvement, accelerating the outcomes and managing those effectively. Responsible for providing technical project management and oversight for key initiatives and implementation projects. Create and manage methods of Project management, communication plans, and processes as per the project management principles. .Manages delivery impediments, risks, issues, and changes associated with the application development initiatives. Participate in the budget estimation, staff, and any other resource(s) that are needed to accomplish or achieve set project goals. Projects and Domain: Implementation of digital signage across the retail Sector(Retail): This project was about implementing digital signage across the retail sector for advertising activities including OOH(out-of-door advertising) etc.
Job Title
SR ASSOCIATE-BUSINESS SERVICES
Job Description
Gathered and prepared solution documentation for achieving the application requirements through the Customer Relationship Management (CRM) system after analyzing and understanding the client's needs. CRM configuration for new or existing client requirements. Performing the first level of testing to ensure the functionalities of the CRM system Managed change requests by determining the scope of incorporating the change or analyzing the business need driving the change and performing gap analysis. Projects and Domain: Website Design and Development(IT): This project was about creating website design and development Revamping the websites for the customers(IT): This project was about creating website design and development Medanta Hospital website creation(IT): This project was about creating website design and development.
Job Title
BUSINESS ANALYST
Job Description
Planned requirement-gathering sessions with the clients for business understanding. Implemented email solutions to different real estate companies for their internal and external communication helping customers to receive better quality support and efficiency. Provided cost-effective customized solutions in new email technologies to clients. Projects and Domain: Email Solution(Zimbra) Implementation(IT): This project was about implementing an email solution(Zimbra) for the organization. Web Hosting Projects: This project was about providing web hosting services for companies.
Job Title
BUSINESS ANALYST
Job Description
Provided consultation services on different website projects on the basis of requirements. Delivered complex solution documentation for different website projects which helped the clients to be better informed about the features.
Education
Organization
Jamia Milia Islamia
Graduate
2015 A
Organization
SSM COLLEGE OF ENGINERRING AND Technology
Graduate
2009 A
Skills
Soft Skills
CommunicationsMicrosoft OfficeNegotiationIntegrationOperationsManagementReal EstateRelationship ManagementHard Skills
HostingAirtableScrum (Software Development)ZapierWeb Hosting ServicesServiceNowProject ManagementStreamliningAsanaBusiness AnalysisE-CommerceOnboardingSQL (Programming Language)JIRABusiness RequirementsApplication Programming Interface (API)Customer Relationship ManagementSalesforce.ComDigital SignageStakeholder RequirementsWeb DesignScriptingLearning Management SystemsProduct ManagementProject StakeholdersChange ControlHealthcare ServicesPayment GatewayDesign SpecificationsAcceptance TestingChange ManagementInformation Technology Enabled Service (ITES)WarehousingData ManagementData Warehousing
Recent position
SENIOR PRODUCT ANALYST
Job Description
A Business Analyst Professional having cross-functional experience in National/international Operations of Airlines,ITES,BFSI Sectors and Digital agency with an emphasis on Business Analysis,Pre-Sales solutions and IT consultation. Worked closely with various project stakeholders, SMEs, and staff to understand and document business requirements, functional requirements, and design specifications for new applications along with enhancements to the existing applications. Researched, created, reviewed, and revised requirement documents and use cases.Rendered support to the Project Managers throughout the project's life cycle including development of project scope, user stories,BPMN,collection and documentation of business requirements,proposal,negotiation,preparation of change control documentation,and coordination of user acceptance testing.
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Leonardo S
Analytics
C1English score
Advanced
Personal info
Leonardo S
Analytics
Candidate capabilities
C1English score
Advanced
Video presentation
English spelling test
2 questions
Test topic: EnglishResult: AdvancedReading sentence 1
The most incredible thing about technological developments is that with more innovation comes more problems that can be solved. Today, AI and Machine Learning are some of the most popular areas in IT because of the endless possibilities they offer.
UseR RECORDING
Reading sentence 2
In the long run, by embracing positive feedback, you can not only enhance working performance but also enrich the quality of life in the workplace.
UseR RECORDING
BACKGROUND OVERVIEW For full resume please contact us
Profession: Business Analyst
WORKPLACES
Job Title
Senior Business Analyst
Job Description
2 years 10 months Globant IT, System Integration, Internet ⢠Internet Service Provider ⢠Internet Company (Search Engines, Payment Systems, Social Networks, Information and Educational, Entertainment Resources, Website Promotion etc.) ⢠Software Development ⢠System Integration, Technological and Business Processes Automation, IT Consulting Senior Business Analyst Project: Development and maintenance of a bank platform focused on cards and payments. ⢠Led process improvement initiatives or discoveries, enhancing work efficiency and customer experience, reducing bottlenecks by 15%. ⢠Created, maintained, modeled system process, business and technical documentation (BRD, SRS), improving project clarity for stakeholders using BPMN and UML diagrams ⢠Conducted stakeholder workshops and requirements gathering to define epics, features, and user stories, ensuring a streamlined development process with Jira and Azure DevOps ⢠Managed the product backlog and facilitated Scrum ceremonies, contributing to an increase in sprint velocity as a Scrum Master ⢠Developed prototypes and validated mock-ups/wireframes with clients, aligning designs with business goals and CX optimization using Figma ⢠Gathered, presented, estimated data requirements and analysis using PowerBI, Tableu and MySQL ⢠ITSM with Salesforce and ServiceNow Technologies: Azure DevOps, PowerBI, Figma, Jira, Confluence, BPMN, Microsoft Office, Agile Practices, Scrum, Salesforce, SQL, ServiceNow
Job Title
Technical Account Manager
Job Description
1 year 1 month B2Broker Moscow IT, System Integration, Internet ⢠System Integration, Technological and Business Processes Automation, IT Consulting Financial Sector ⢠Financial and Credit Brokering (Stock Exchange, Brokerage Activity, Card Issuing and Servicing, Risk Assessment, Currency Exchange Points, Crediting Agencies, Cash Collectors, Pawnshop, Payment Systems) Project: Improved and maintained FinTech IT solutions, including payment wallets and CRM systems. ⢠Supported clients in adopting payment and CRM solutions, driving up customer satisfaction using SQL and Python ⢠Designed and facilitated stakeholder workshops and cross-functional team collaborations to enhance solution offerings with Jira and Confluence ⢠Identified and resolved IT product issues, leading to a 20% reduction in downtime for clients. ⢠Utilized advanced API integration and white-label solutions to expand customer offerings and generate up-sales with Postman ⢠Cloudservice Monitoring with Zabbix and Grafana Technologies: SQL, Postman, Zabbix, Grafana, Jira, Confluence, Python, UML, Microsoft Office, Waterfall, Scrum
Job Title
Business analyst
Job Description
1 year 7 months 2WTrade Moscow IT, System Integration, Internet ⢠System Integration, Technological and Business Processes Automation, IT Consulting Business analyst Project: Developed and launched a digital sales platform. ⢠Managed stakeholder communication, aligning development priorities with business objectives to define epics, features, and user stories, ensuring a streamlined development process with Jira and Azure DevOps ⢠Created detailed process maps and prototypes, improving cross-department collaboration and customer experience using BPMN and UML diagrams ⢠Gathered, presented, estimated data requirements and analysis using PowerBI, and MySQL Technologies: BPMN, SQL, Python, Jira, Confluence, UML, Microsoft Office, Agile Practices, Scrum
Job Title
Business analyst
Job Description
4 years 6 months Acroprint Representaciones del Peru S.A.C. Peru Business analyst Project: Digital media campaigns and sales platform development. ⢠Led the definition and implementation of digital campaigns, expanding the customer base. ⢠Interpreted stakeholder needs into technical requirements, improving solution relevance. ⢠Designed strategic business plans that increased long-term customer retention. ⢠Gathered and analyzed market feedback to inform development decisions, resulting in an increase in platform adoption. Technologies: Jira, Confluence, Microsoft Office, Agile Practices
Education
Organization
MISIS
Graduate
2020 Master Degree
Organization
UNMSM Faculty of Industrial and System Engineering
Graduate
2014 Bachelor Degree
Skills
Soft Skills
Hard Skills
Recent position
Senior Business Analyst
Job Description
Since March 2022, I have been working as a Senior Business Analyst at Globant, focusing on the development and maintenance of a banking platform for cards and payments. In this role, I led process improvement initiatives that enhanced work efficiency and reduced bottlenecks by 15%. I created and maintained system processes, business, and technical documentation using BPMN and UML diagrams to improve project clarity for stakeholders. I facilitated stakeholder workshops, gathered requirements, and defined epics, features, and user stories to streamline development processes using Jira and Azure DevOps. As a Scrum Master, I managed the product backlog and facilitated Scrum ceremonies, contributing to an increase in sprint velocity. I also developed prototypes and validated mock-ups with clients using Figma to ensure designs aligned with business goals and customer experience optimization. Additionally, I performed data analysis using PowerBI, Tableau, and MySQL, and utilized ITSM tools like Salesforce and ServiceNow. My work has been centered around enhancing project efficiency and alignment with client objectives using Agile practices and various technology platforms.
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MarÃa F
Analytics
C1English score
Advanced
Personal info
MarÃa F
Analytics
Candidate capabilities
C1English score
Advanced
Video presentation
English spelling test
2 questions
Test topic: EnglishResult: AdvancedReading sentence 1
We need to introduce innovative ideas and ways of doing things so that we can improve and grow. One way of doing this is to look at the most recent technologies and see how they can make our products or services better.
UseR RECORDING
Reading sentence 2
It is worthwhile noting that the term IT is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones.
UseR RECORDING
BACKGROUND OVERVIEW For full resume please contact us
Profession: Business & Financial Analyst
Experience: 9 YearsWORKPLACES
Job Title
IT Business Analyst
Job Description
As an IT Business Analyst, I excelled in: • Translating stakeholder requirements into tangible deliverables, such as functional specifications, use cases, user stories, and process/flow diagrams. • Estimating user stories to meet proposed deadlines. • Managing IT strategy planning, daily activities, and reviews to ensure a thorough understanding of potential impacts on business operations resulting from proposed changes and project activities. • Communicating project progress and associated risks to provide visibility and transparency. • Maintaining a relevant and prioritized backlog to facilitate agile team development. • Ensuring alignment on acceptance criteria with the team. • Conducting thorough analysis and understanding of business requirements to support enhanced development. • Effectively conveying business requirements to the technical team.
Job Title
IT Business Analyst
Job Description
As an IT Business Analyst for the customer support team, my responsibilities included: • Managing Problem/Incident Resolution using the ITIL Methodology. • Conducting Root Cause Investigations (RCA) to mitigate recurring incidents effectively. • Ensuring prioritization of issues and improvements for informed decision-making. • Classifying incidents or related problems as Known Errors and identifying opportunities for recurrence reduction. • Maintaining up-to-date Incident and Problem Management procedures to enhance team agility. • Serving as a liaison between various IT groups and Business Relationship Managers (BRMs), fostering transparency and alignment. • Contributing to continuous service improvement initiatives.
Job Title
Financial/Business Analyst
Job Description
As a Business Analyst, I was responsible for: • Establishing relationships with clients and stakeholders while maintaining transparent communication. • Analyzing financial data to identify trends, opportunities, and risks for the business. • Collaborating with a cross-functional team to develop a new research project, resulting in successful completion on time and within budget. • Developing and monitoring dashboards to track KPIs and report progress. • Preparing relevant documentation to improve decision-making processes
Education
Organization
UCEL
Graduate
2021 Economics
Skills
Soft Skills
OperationsPlanningManagementResearchBusiness OperationsProblem SolvingPrioritizationHard Skills
Software DevelopmentCustomer Relationship ManagementStakeholder RequirementsBusiness RequirementsAgile Software DevelopmentJIRAProblem ManagementSQL (Programming Language)AnalyticsProduct StrategiesBusiness ProcessProcess ImprovementsAtomicity Consistency Isolation Durability (ACID)Customer SupportProduct ManagementWorkflowsTransparency (Projection)Flowcharts
Recent position
IT Business Analyst
Job Description
As an IT Business Analyst at Acid Labs, I specialized in translating stakeholder requirements into actionable deliverables, managing IT strategy and daily operations, and ensuring seamless collaboration between business and technical teams. I maintained a prioritized backlog, aligned acceptance criteria with agile teams, and provided clear communication on project progress and risks. My role focused on driving efficiency and clarity in development through thorough analysis and effective stakeholder engagement.
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Ahmed Y
Analytics
C1English score
Advanced
Personal info
Ahmed Y
Analytics
Candidate capabilities
C1English score
Advanced
Video presentation
English spelling test
2 questions
Test topic: EnglishResult: AdvancedReading sentence 1
Studying business English allows you to develop English language skills that are useful in business environments. By understanding the communication skills needed in the workplace, you can gain the confidence to build strong relationships with your colleagues and clients.
UseR RECORDING
Reading sentence 2
In the long run, by embracing positive feedback, you can not only enhance working performance but also enrich the quality of life in the workplace.
UseR RECORDING
BACKGROUND OVERVIEW For full resume please contact us
Profession: Business Development Analyst
Experience: 5 YearsWORKPLACES
Job Title
Business Analyst
Job Description
Assist and contribute to the development and implementation of digital Taxation projects aiming to improve government organizations and thematic areas by bringing together new capabilities in transformation architecture, experience design, business design, and transformation execution to design and deliver large-scale, multi-year, multi-stakeholder transformation programs. Undertake research, provide advice and technical input, and develop recommendations to support the development and implementation of digital taxation projects. Establish relationships with technical teams, key business users & stakeholders to understand system business, financial, and operations requirements to identify needs/opportunities, analyze business processes, and assist in the improvement of the performance of various functions within various organizations. Create and manage software requirements and ensure high-quality business analysis documentation process that will enable organizations to achieve their goals. Participate in the review of functional & technical documents, and Oversee the implementation of systems, and the effectiveness and efficiency of existing systems to improve the systems' business process capabilities, working closely with technical team members. Supporting Business Intelligence applications, including data analysis, reporting, and data visualization.
Job Title
Business Analyst
Job Description
Analyzing business requirements, and processes and creating business process systems for the Business Development and Talent & Culture Departments, and designing a user manual. Implementing and creating reporting line mechanisms for departments. Acquiring data from primary and secondary sources and maintaining decision support systems. Filtering, cleaning, and analyzing data using statistical techniques and providing reports. Identifying, analyzing, and interpreting trends or patterns in complex data sets. Developing and managing business intelligence solutions for the organization.
Job Title
Business Development Analyst
Job Description
Conduct market analysis for planning and Developing new Projects and building new business models that best generate new revenue streams. Support current & new product lines within the company under Business Development Department. Analyze and build Statistical Visualization to validate the new product lines and validate the overall profitability. Serving as a liaison between stakeholders & BD team members. Documenting & communicating Processes & results to top management.
Job Title
Business Development Specialist
Job Description
Providing data analysis and presenting it in dashboards, to keep overall performance monitoring. Identify, negotiate and follow up with new potential clients to pitch our services and identifying their needs.
Job Title
Business Development Specialist
Job Description
Developing Itcan's affiliate marketing project (CPX). Explain to new prospects how they can best benefit from services we offer through our affiliate marketing website).
Education
Organization
Cairo University.
Graduate
2019 Bachelor
Skills
Soft Skills
Microsoft ExcelOperationsCommunicationsResearchPlanningBrainstormingHard Skills
Python (Programming Language)AnalyticsBusiness AnalysisPower BIPublic RelationsDesign ThinkingTableau (Business Intelligence Software)Analytical ThinkingTransformation (Genetics)SQL (Programming Language)Customer Relationship ManagementAffiliate MarketingVisualizationBusiness DevelopmentMarket AnalysisData AnalysisBusiness RequirementsGoogle SheetsProcess ModelingBusiness IntelligenceBusiness ProcessExperience Design
Recent position
Business Analyst
Job Description
As a Business Analyst at ETAX since October 2022, I have contributed to the development and implementation of digital taxation projects aimed at enhancing government organizations' capabilities. My role involves conducting research, providing technical input, and developing recommendations to optimize processes and improve system performance. I work closely with technical teams and stakeholders to identify requirements, analyze business processes, and ensure high-quality documentation that aligns with organizational goals. I have also supported the implementation of systems, reviewed functional and technical documents, and contributed to Business Intelligence applications through data analysis, reporting, and visualization, enabling effective decision-making and process improvements.
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Haris M
Analytics
C1English score
Advanced
Personal info
Haris M
Analytics
Candidate capabilities
C1English score
Advanced
Video presentation
English spelling test
2 questions
Test topic: EnglishResult: AdvancedReading sentence 1
In the long run, by embracing positive feedback, you can not only enhance working performance but also enrich the quality of life in the workplace.
UseR RECORDING
Reading sentence 2
It is worthwhile noting that the term IT is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones.
UseR RECORDING
BACKGROUND OVERVIEW For full resume please contact us
WORKPLACES
Job Title
ICT business analyst
Job Description
As a Business Analyst, my role involves conducting comprehensive analyses and providing valuable insights to drive informed business decisions. I gather and analyze data, assess business processes, and propose strategic recommendations. I collaborate with stakeholders to understand requirements, facilitate communication between technical teams and business units, and ensure project objectives are met. My focus is on optimizing operations, enhancing efficiency, and enabling sustainable growth using robotic process automation.
Job Title
ICT Presales Engineer
Job Description
As a Presales Engineer, I am responsible for creating technical solution documents (FSDs, SoWs, etc.) for clients in sectors like telecom, banking, and others. I specialize in developing solutions such as Automation (RPA), custom solutions, and VAS. Additionally, I collaborate with cross-functional teams, stay updated with industry trends, and actively contributed to expanding our solution portfolio. My role involves not only document creation but also client engagement, developing POCs and demos, and presenting our solution (technical details) to prospective clients.
Job Title
ICT Business Development Support
Job Description
As a BD Support professional, my main responsibility was to provide assistance to key accounts managers throughout client transactions. This involved supporting them in various aspects of the sales process, ensuring smooth communication and coordination with clients. Additionally, I played a crucial role in writing proposals for RFPs, RFIs, and RFQs. Through careful research and analysis, I crafted compelling and comprehensive proposals that effectively addressed client requirements and showcased our organization's capabilities.
Job Title
Content Writer Intern
Job Description
As a Content Writing Intern, my primary responsibilities encompassed creating impactful marketing content for the website and brand. This involved crafting engaging and informative content across various platforms, including blogs, advertisements, PRs, and newsletters. I diligently worked to produce compelling and persuasive written materials that effectively conveyed the brand's message and resonated with the target audience
Education
Organization
National University of Science and Technology, Pakistan
Graduate
2022 Master of Science
Recent position
ICT business analyst
Job Description
As a Business Analyst, my role involves conducting comprehensive analyses and providing valuable insights to drive informed business decisions. I gather and analyze data, assess business processes, and propose strategic recommendations. I collaborate with stakeholders to understand requirements, facilitate communication between technical teams and business units, and ensure project objectives are met. My focus is on optimizing operations, enhancing efficiency, and enabling sustainable growth using robotic process automation.
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Ritzie Edson L
Analytics
C1English score
Advanced
Personal info
Ritzie Edson L
Analytics
Candidate capabilities
C1English score
Advanced
Video presentation
English spelling test
2 questions
Test topic: EnglishResult: AdvancedReading sentence 1
Studying business English allows you to develop English language skills that are useful in business environments. By understanding the communication skills needed in the workplace, you can gain the confidence to build strong relationships with your colleagues and clients.
UseR RECORDING
Reading sentence 2
We need to introduce innovative ideas and ways of doing things so that we can improve and grow. One way of doing this is to look at the most recent technologies and see how they can make our products or services better.
UseR RECORDING
BACKGROUND OVERVIEW For full resume please contact us
Profession: Business Analyst Senior
Experience: 18 YearsWORKPLACES
Job Title
Sr. Business and Quality Analyst
Job Description
Roles/ Responsibilities: Sr. Business and Quality Analyst • **Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: eCommerce Systems Location: Makati Achievements: • Written and Implemented Technical Documentation processes, deliverables and improvements to multiple clients • Implemented Online Store and POS Solutions for GAP, Banana Republic and Old Navy • Process improvement
Job Title
Sr. Business Analyst
Job Description
Roles/ Responsibilities: Sr. Business Analyst • **Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: LRA OSS and Portal Systems – Executive Reporting System, Accounting System, HR Information Systems Location: LRA Compound, NIA Road, QC Achievements: • Written and Implemented Technical Documentation processes, deliverables and improvements to multiple clients • Implemented OSS and Portal Systems nationwide • Process improvement
Job Title
Senior QA Test Engineer with Lead/Management
Job Description
Roles/ Responsibilities: Senior QA Test Engineer with Lead/Management role and Technical Writer Game Tester • **Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: Multiple projects (short term/freelance) 6 months – Supply Chain, Documentation and Forum Systems, 1 year – eCommerce platforms Location: Home based, Work from Home (WFH) Achievements: • Written and Implemented Technical Documentation processes, deliverables and improvements to multiple clients • Provided remote based support for multiple projects • Provide Project Coordination, assistance and team management for multiple clients
Job Title
Associate QA Lead, Game Tester, Senior QA Test Engineer with
Job Description
Roles/ Responsibilities: Associate QA Lead, Game Tester, Senior QA Test Engineer with Lead/Management role • **Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: VR Systems, Gaming Platforms (Console), PC Games, Unreal Engine, 3DS Max Location: Sta. Rosa, Laguna Achievements: • Successfully shipped AAA Games • Led a young team of Game QAs and improve software testing foundation • Trained entire studio for JIRA.
Job Title
Senior QA Test Engineer with
Job Description
Roles/ Responsibilities: Senior QA Test Engineer with Lead/Management role • **Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: Video Management Systems, Security Systems using XML messaging, C# Location: Jalan Pemimpin, Singapore Achievements: • Successfully implemented Video Security Solutions in Singapore and China • Successfully automated existing Manual test cases which reduced effort to 2 weeks • Successfully certified 128 cameras in 2 weeks which was normally done in 1 month.
Job Title
Senior QA Test Engineer with
Job Description
Roles/ Responsibilities: Senior QA Test Engineer with Lead/Management role, Performance Test Engineer, Project Coordinator, Business Analyst • **Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: CRM and SalesForce Solutions, Online Store and iSTORE, Oracle EBS, Kronos Cloud, Amazon Web Services, Cochlear Academy Magento, eCommerce, Oracle, Java, XML Location: The Vertical Square, Bangsar South, Kuala Lumpur, Malaysia Achievements: • Successfully implemented e-Commerce solutions (Magento Online Store Solutions) globally (APAC including Japan, Europe & Middle East, America and Latin America) which increased company's revenue by 3% in its first implementation • Initiated the Test Automation initiatives for Online Store projects and was able to minimize manual execution of 50% of the total test cases • Able to take over the role of Business Analyst and Project Coordinator • Successfully coordinated team integrations for Portal and Online Store Project which established concrete user requirements and able to address issues with quick turnaround time (1 critical issue is resolved in 0.5 day) • Successfully integrated Online Store solutions with CRM and Oracle EBS for a seamless front end and back end processing of orders which eases load work for Customer Support Officers
Job Title
Senior QA Test Engineer
Job Description
Roles/ Responsibilities: Senior QA Test Engineer with Lead/Management role, Deployment Lead • **Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: iBRANCH, Branch Teller Systems, Automated Teller Units (TAU), CRM and ATM Solutions Java, XML Location: UOB Tower Annex, Alexandra Road, Singapore Achievements: • Successfully implemented Teller and ATM solutions across Singapore which increased Customer Self-Service operations by 75% and increased Customer Satisfaction by 11% • Able to take over the role of Deployment Lead and successfully led a team of 5 – 10 people in the entire deployment process (from Planning to actual implementation and heightened support) • Able to establish strong relationships with Branch Managers
Job Title
Senior QA Test Engineer
Job Description
Roles/ Responsibilities: Senior QA Test Engineer with Lead/Management role, Project Coordinator, QA Test Automation • **Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: Customer Enhancement and Management Systems (CEMS) Java, Mainframe, IVR Core Banking Implementation Java J2EE, IVR CCMS CUP Cards, Credit Card Activation Mainframe, IVR Phone Banking IVR, Mainframe Location: Section 14, Petaling Jaya, Selangor Achievements: • Successfully implemented CRM solutions across APAC (Asia Pacific) which increased Customer Self-Service operations by 35% and increased Customer Satisfaction by 23% • Initiated the Test Automation initiatives for CEMS projects and was able to extract 100% accurate data with less time • Successfully coordinated team integrations for CEMS projects and became the middleman in the discussion between the Project Teams and Business Teams across APAC (Asia Pacific)
Job Title
Senior QA Test Engineer, Project Coordinator, IT Specialist/Consultant, Business Analyst
Job Description
Roles/ Responsibilities: Senior QA Test Engineer, Project Coordinator, IT Specialist/Consultant, Business Analyst • **Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: Customer Management Systems and Contact Center Applications IVR Location: Makati City, Philippines Achievements: • Successfully implemented IVR solutions across North America which increased Customer Self-Service operations by 85% and lowered actual load for Operations by 37% • Able to take over the role of Business Analyst and Project Coordinator • Successfully coordinated team integrations for CEMS projects and became the middleman in the discussion between the Project Teams and Business Teams across APAC (Asia Pacific)
Job Title
Senior QA Test Engineer, BCP Coordinator
Job Description
Roles/ Responsibilities: Senior QA Test Engineer, BCP Coordinator, QA Test Automation, IT Specialist/Consultant, CSTE, Production Support, Developer, Team Lead for People Engagement, Community Writer/Columnist • **Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: Retail Management Systems and Store Solutions Oracle DB, Oracle Forms, PL/SQL, Java Depot and Store Solutions ClearBasic, Oracle DB, Oracle Forms, PL/SQL, Java Retail Distribution Systems and Logistics Oracle DB, Oracle Forms, PL/SQL, Java, RF Guns Location: Makati City, Pilippines Achievements: • Pioneer Software Tester for Best Buy Canada • Successfully established as the Subject Matter Expert for Testing • Successfully aligned projects to Testing Standards • Implemented First Level support for retail applications which minimized escalations by 100% • Increased Team Engagement by 87% and lowered retention rate by 1% • Successfully implemented POS solutions for Best Buy Canada • Initiated the first Performance Testing initiatives for new and existing front-end applications for Best Buy Canada which increased the load capacity and performance application after a series of findings • Successfully hosted and organized team building activities for retail application and Oracle teams • Successfully hosted and organized team building activities for project clients and management teams • Successfully implemented strong communication between employees and management through a series of engagement activities
Job Title
Functional Support/UAT
Job Description
Roles/ Responsibilities: Functional Support/UAT • **Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: Interactive TV and HDTV Electronics and Wireless Technologies, Embedded Software, Assembly Language Location: 16F Tycoon Center San Miguel Avenue, Pearl Drive, Ortigas CBD, Pasig City Achievements: • Successfully established as the Subject Matter Expert and represented Business in the acceptance and sign off of UAT • Minimized the number of turnover time for repairs of Protron TVs for Canada • Implemented First Level support for Customer Front End complaints which minimized escalations by 92%
Education
Organization
AMA Computer University
Graduate
2005 1.766
Organization
Xavier Technical Institute
Graduate
2001 Diploma
Skills
Soft Skills
Team BuildingMicrosoft WindowsMicrosoft PowerPointCoordinatingQuality AssuranceOperationsReliabilityMicrosoft WordSchedulingMicrosoft ExcelMicrosoft OfficeTroubleshooting (Problem Solving)InfrastructureInvestigationLeadershipManagementPlanningCommunicationsTeam ManagementHard Skills
Component Content Management System (CCMS)Java Platform Enterprise Edition (J2EE)Java (Programming Language)Online StoreCustomer Relationship ManagementProject CoordinationEnd SystemsSecurity SystemsRich Site Summary (RSS)Software DevelopmentOperating SystemsMicrosoft SharePointAdobe FlashTelecommunicationsCloud StorageIntelligence Quotient (IQ) TestingLinuxBusiness AnalysisUnixIBM Rational Functional TesterHyperText Markup Language (HTML)Wireless TelecommunicationsAutomationElectronicsRegistrationTest PlanningSalesforce.ComInstallationC (Programming Language)Project ManagementLESSAssembly LanguageWeb ServicesSoftware SystemsAmazon Web ServicesCustomer SatisfactionBusiness ContinuityMagentoSoftware Defined Networking (SDN)JIRAAccountingSQL (Programming Language)HP LoadrunnerError CodesSoftware TestingEmbedded SoftwareE-CommerceSupply ChainFinancial Information eXchange (FIX) ProtocolOracle FormsManagement SystemsBusiness EfficiencyKronos (Timekeeping Software)Technical DocumentationUnreal EngineStorage Area Network (SAN)Performance TestingRetail BankingWeb PortalsAppiumMacrosRequirements AnalysisMechatronicsTest ManagementManual TestingHP Application Lifecycle Management (ALM)Ubuntu (Operating System)Service ReviewWarehousingPneumaticsRetention RateFront End (Software Engineering)Product ManagementLatinRelease NotesResource AllocationBusiness ProcessExtensible Markup Language (XML)Customer SupportProduction SupportTemplatesRetail ManagementInformation SystemsTest AutomationTurnaround TimeRoot Cause Analysis
Recent position
Sr. Business and Quality Analyst
Job Description
As a Senior Business and Quality Analyst at Rustan’s Group of Companies from January 2023, I handled eCommerce system projects, including implementing online store and POS solutions for brands like GAP, Banana Republic, and Old Navy. I was responsible for writing and implementing technical documentation processes and deliverables, improving workflows for multiple clients, and driving process improvements across projects to enhance operational efficiency.