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Back Office Specialists
We are pleased to present to you a list of highly skilled Back Office Specialists, each possessing extensive knowledge and experience in providing support for various administrative and operational tasks. These candidates have excellent organizational and time-management skills, as well as proficiency in utilizing software tools to manage data, create reports, and maintain documentation. They have experience in handling data entry, invoicing, billing, inventory management, and other related tasks. With their attention to detail and ability to work independently, we believe that these candidates are well-equipped to support your organization's back-office operations and contribute to improving efficiency and productivity. They have experience in a variety of industries and can quickly adapt to your organization's specific needs.
Candidate list
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Lorenz N
Office
B1English score
Intermediate
Personal info
Lorenz N
Office
Candidate capabilities
B1English score
Intermediate
Video presentation
English spelling test
2 questions
Test topic: EnglishResult: Intermediate
Reading sentence 1
Another way is to be aware of changes in what our customers want and make sure we offer products or services that meet their demands. A third way of introducing innovation is to develop new products that can help you target new customers. You can also change the way your service is offered to make it more convenient for your customers.
UseR RECORDING
Reading sentence 2
The most incredible thing about technological developments is that with more innovation comes more problems that can be solved. So new, easier, and more efficient ways to do different things are always being created. Today, AI and Machine Learning are some of the most popular areas in IT because of the endless possibilities they offer.
UseR RECORDING
BACKGROUND OVERVIEW For full resume please contact us
Recent position
Back Office Specialists
Job Description
As a Back Office Specialist, I was responsible for processing and managing customer orders, ensuring accuracy and timely delivery. I also handled customer inquiries and complaints, providing excellent customer service and resolving issues efficiently. In addition, I assisted in inventory management and collaborated with other departments to improve overall efficiency and productivity. I consistently met and exceeded performance targets and contributed to the success of the company.
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Wingger S
Office
B2English score
Upper-intermediate
Personal info
Wingger S
Office
Candidate capabilities
B2English score
Upper-intermediate
Video presentation
English spelling test
2 questions
Test topic: EnglishResult: Upper-intermediateReading sentence 1
If your view of the world comes from watching the news and reading newspapers, you could be forgiven for lying awake at night worrying about the future. Apparently, rising violence and population rates mean humans are both killing each other in ever larger numbers and being born at rates the world's resources can't sustain.
UseR RECORDING
Reading sentence 2
Another way is to be aware of changes in what our customers want and make sure we offer products or services that meet their demands. A third way of introducing innovation is to develop new products that can help you target new customers. You can also change the way your service is offered to make it more convenient for your customers.
UseR RECORDING
BACKGROUND OVERVIEW For full resume please contact us
Experience: 5 YearsWORKPLACES
Job Title
OFFICER IN CHARGE
Job Description
Data entry of customer and sales information into the company database. Providing excellent customer service to clients, including addressing inquiries and resolving issues. Managing inventory, ensuring the accuracy of stock levels, and timely ordering of necessary supplies. Maintaining product knowledge to accurately answer customer questions and make informed recommendations. Operating as a cashier, handling customer transactions with accuracy and efficiency. Acting as Officer in Charge (OIC), overseeing daily operations and ensuring the smooth functioning of the business.
Job Title
CUSTOMER SERVICE REPRESENTATIVE
Job Description
Ensuring that customers are satisfied with their experience. It involves actively listening to customer feedback, addressing any concerns or issues they may have, and offering solutions that meet their needs. Responsible in handling customer inquiries and complaints, providing information about products and services, and resolving customer issues in a prompt and professional manner.
Education
Organization
VMA Global College and Training Centers, Inc.
Skills
Soft Skills
LeadershipManagementSocial MediaData EntryCustomer ServicePlanningCreative Problem-SolvingTime ManagementMicrosoft ExcelOperationsSalesResearchCollaborationStrategic ThinkingTeam ManagementSpreadsheetsHard Skills
Data AnalysisAdobe PhotoshopProject ManagementMarket ResearchBookkeepingGoogle CalendarGoogle DriveActingCanva (Software)
Recent position
OFFICER IN CHARGE
Job Description
I worked as a Back Office Specialist where I was responsible for managing and processing data related to the company's operations. My duties included data entry, maintaining records, and coordinating with other departments to ensure smooth workflow. I also assisted in preparing reports and presentations for management. Additionally, I was responsible for responding to customer queries and resolving their issues in a timely and efficient manner. I worked closely with the team to ensure that all tasks were completed accurately and within the given deadlines.
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Jessica Arra L
Office
C1English score
Advanced
Personal info
Jessica Arra L
Office
Candidate capabilities
C1English score
Advanced
Video presentation
English spelling test
2 questions
Test topic: EnglishResult: AdvancedReading sentence 1
It is worthwhile noting that the term IT is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones.
UseR RECORDING
Reading sentence 2
Another way is to be aware of changes in what our customers want and make sure we offer products or services that meet their demands. A third way of introducing innovation is to develop new products that can help you target new customers. You can also change the way your service is offered to make it more convenient for your customers.
UseR RECORDING
BACKGROUND OVERVIEW For full resume please contact us
Experience: 8 YearsWORKPLACES
Job Title
Customer Service Representative
Job Description
Managed large amounts of inbound and outbound calls in a timely manner Assisted with customers' needs, clarify information, research every issue and providing solutions. Discussed bills and provide compensation if needed Did basic troubleshooting with their home appliances Filed insurance and manufacturer warranty claims. Up sold insurances Set up appliance repair appointments Assisted customers in ordering appliances parts Set up home improvement appointments
Job Title
Customer Service Representative
Job Description
-Managed large amounts of inbound and outbound calls in a timely manner Assisted with customers' needs, clarify information, research every issue and providing solutions. Discussed bills and provide compensation if needed Did basic troubleshooting with phone concerns. Filed insurance and manufacturer warranty claims. Up sold new phones for upgrades and new line of services. Up sold insurances
Job Title
Senior Recruiter
Job Description
Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. Setting up interviews between candidates and hiring managers and onboarding. Recruiting passive candidates, through phone calls, and emails. Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.
Job Title
Back Office Specialist - Processor
Job Description
Coded information from paperwork to a digital database. Reviewed and processed errors Verified outdated paperwork and make any changes to the records. Sorted and organized different kinds of paperwork..
Education
Organization
San Pablo Colleges
Skills
Soft Skills
Microsoft ExcelSalesTime ManagementMicrosoft OfficeData EntryMicrosoft PowerPointSourcingResourcefulnessManagementMicrosoft WordResearchCustomer ServiceTroubleshooting (Problem Solving)SpreadsheetsHard Skills
Email ManagementPoolsOnboardingApplicant Tracking SystemsData MiningPhone InterviewsTracking Systems (Geolocation)
Recent position
Customer Service Representative
Job Description
As a back office specialist, my primary responsibility was to provide administrative support to the company's operations team. This included managing and organizing important documents, scheduling appointments, and coordinating with other departments to ensure smooth workflow. I was also responsible for maintaining accurate records of customer interactions and transactions, and ensuring that all data was entered into the system correctly. Additionally, I assisted with the preparation of reports and presentations for management, and provided general support to other members of the team as needed. Throughout my time as a back office specialist, I developed strong organizational and communication skills, as well as a keen attention to detail. I also gained a thorough understanding of the company's operations and was able to provide valuable insights and suggestions for improvement.
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Christine B
Office
C2English score
Proficiency
Personal info
Christine B
Office
Candidate capabilities
C2English score
Proficiency
Video presentation
English spelling test
2 questions
Test topic: EnglishResult: ProficiencyReading sentence 1
It might take time to counter the effects of an environment where there is a cynical view of positive feedback, but in the long run, by embracing positive feedback, you can not only enhance working performance but also enrich the quality of life in the workplace.
UseR RECORDING
Reading sentence 2
If your view of the world comes from watching the news and reading newspapers, you could be forgiven for lying awake at night worrying about the future. Apparently, rising violence and population rates mean humans are both killing each other in ever larger numbers and being born at rates the world's resources can't sustain.
UseR RECORDING
BACKGROUND OVERVIEW For full resume please contact us
WORKPLACES
Job Title
Executive Assistant
Job Description
Administrative Assistant Provided support in managing emails, meetings, and social media. Also assisted in encoding client data for filing taxes. Resify Office Administrator Managed day-to-day office tasks including email and calendar management. Also creates documents and presentation decks. Amare & Gratia Executive Assistant Assisted in creating the company business plan. Coordinated with other team member to accomplish tasks such as website development. Also handled Social Media Content Planning.
Job Title
Operations Manager
Job Description
Served as the main point of contact for Clients and contractors that work for the company. Handled recruitment. HR. Customer support, email and business planning as well.
Job Title
Job Description
Client Liaison Liaise between the team and clients. Help the team to get approvals on ads that will be launched on the client's Facebook Ad account. General Project Manager to ensure all tasks are done accordingly
Job Title
Executive Assistant
Job Description
Working part-time on various tasks assigned by the client. Examples of tasks is tracking packages, contacting clients, putting in invoices in QuickBooks, and encoding client information.
Education
Organization
Polytechnic University of the Philippines
Skills
Soft Skills
ResearchPresentationsCommunicationsManagementSocial MediaOperationsFilingPlanningHard Skills
Project ManagementRegistration Evaluation Authorisation And Restriction Of Chemicals (REACH) RegulationsHootsuite (Social Media Management Software)AsanaBusiness PlanningQuickBooks (Accounting Software)Graphic DesignMonday.comTechnical SupportCustomer SupportTrelloCanva (Software)
Recent position
Executive Assistant
Job Description
I worked as a Back Office Specialist for a company where I was responsible for managing and maintaining the company's database. My duties included data entry, data analysis, and generating reports. I also assisted in the coordination of projects and ensured that deadlines were met. I was responsible for organizing and maintaining files, and ensuring that all documents were up-to-date and
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Maureen S
Office
C1English score
Advanced
Personal info
Maureen S
Office
Candidate capabilities
C1English score
Advanced
Video presentation
English spelling test
2 questions
Test topic: EnglishResult: AdvancedReading sentence 1
It is worthwhile noting that the term IT is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones.
UseR RECORDING
Reading sentence 2
If your view of the world comes from watching the news and reading newspapers, you could be forgiven for lying awake at night worrying about the future. Apparently, rising violence and population rates mean humans are both killing each other in ever larger numbers and being born at rates the world's resources can't sustain.
UseR RECORDING
BACKGROUND OVERVIEW For full resume please contact us
Experience: 9 YearsWORKPLACES
Job Title
Customer Service
Job Description
Assisted customers with product inquiries and provided recommendations Processed refunds and cancellations Coordinated with manufacturer regarding technical issues and warranty
Job Title
BPO Team Manager
Job Description
Managed a team of 15 agents handling inbound/outbound sales calls Conducted quality audits and coaching sessions to make sure that the team is meeting KPIs set by the management, organized team huddles and cascaded updates Prepared reports for management based on data from various sources
Job Title
Email Marketer
Job Description
Researched leads through the use of search engine and social media platforms Managed the inbox, drafted marketing emails and created product descriptions
Job Title
Administrative Assistant
Job Description
Email Management Content ghost-writing for various websites, drafting SOPs for trainees Handled inquiries and coordinated with the vendor for production and shipping Customer support through email, chat, and phone calls Social media Inbox Management
Job Title
Assistant Manager
Job Description
Facilitated individual coaching sessions with CSRs to realign goals and attendance. Monitor team performance and provide accurate report on metrics Retained talent by conducting evaluations and quality audits for corrective action planning.
Job Title
Inbound Sales/CSR
Job Description
Assisted customers with completing efficient sales to guarantee high customer service. Resolved customer issues using strong interpersonal skills and conflict resolution techniques. Established membership loyalty, executing flawless customer retail account management.
Job Title
Air Fulfillment Specialist
Job Description
Researched alternate travel options, presenting best deals and resolving issues efficiently. Coordinated with airline personnel for alternate flight options/flight updates
Job Title
Customer Service Associate
Job Description
Suggested packages and amenities for customers based on individual needs and preferences. Booked reservations for customers and accurately entered personal information into computer system. Consulted with upset customers to determine best options to resolve issues. Convergys Built customer confidence by actively listening to concerns and giving appropriate feedback. Maintained up-to-date knowledge of policies, billing and general inquiry in order to provide speedy and accurate service to each customer.
Education
Organization
HIGH SCHOOL GRADUATE
Skills
Soft Skills
ManagementMicrosoft OfficeWritingSocial MediaCollaborationCommunicationsSalesCustomer ServiceTeam ManagementReservationsHard Skills
Salesforce.ComConflict ResolutionBillingSabre (Computer System)Email ManagementZendeskInquiryCanva (Software)Customer SupportAdobe Premiere ProCommunity Management
Recent position
Customer Service
Job Description
At my last work experience, I worked as a Back Office Specialist. My responsibilities included processing and verifying customer orders, managing inventory levels, and coordinating with various departments to ensure timely delivery of products. I also assisted in maintaining accurate records of transactions and resolving any customer complaints or issues. Additionally, I was responsible for maintaining and updating databases and spreadsheets to