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Business Analyst Event & Hospitality Platforms
We are pleased to present a shortlist of Business Analysts who closely match the requirements of this role.
All candidates have hands-on experience working in product teams, translating business needs into clear and structured requirements, user stories, and acceptance criteria, and supporting ongoing feature development in Agile environments. They are comfortable working with existing functionality, collaborating closely with developers, designers, and QA, and actively participating in client communication.
The shortlisted candidates demonstrate a strong product mindset, are proactive in clarifying requirements as the product evolves, and can identify risks and improvement opportunities early. They communicate confidently in English, work independently, and are well-suited for part-time, remote collaboration with distributed teams. Each candidate can quickly adapt to event and hospitality platforms and contribute to consistent, well-organized product delivery.
Elicit, analyze, and document requirements. Collaborate with stakeholders, developers, and QA to clarify requirements and support delivery. Participate in backlog grooming, prioritization, and requirement refinement. Support requirement reviews and assist during implementation and testing phases.
Situation Assessment
Situation Assessment Score Explanation
The candidate's response is comprehensive and covers most of the key points outlined in the manager's resolution. They effectively outline the steps to clarify the problem, identify stakeholders, and define the problem, which aligns well with the manager's expectations. The questions posed to the client are relevant and cover business goals, user types, and current flow, which are crucial for understanding the client's needs. The documentation plan is structured and includes important artifacts like user flow diagrams and user stories. However, the response could be improved by explicitly mentioning the need to validate findings with the client and reviewing feasibility with developers, which are critical steps in the process. Overall, the candidate demonstrates a strong understanding of the role of a Business Analyst but misses a couple of key alignment points with the PM and developers, hence the score of 90.
Role
Technical Project Manager
Situation description
You have joined an ongoing project in the Event & Hospitality domain.
The client says:
“We want to improve the event booking flow. Right now it feels inconvenient, but we’re not sure exactly what needs to be changed.”
There is no clear documentation yet, and the development team is waiting for clarification before starting any work.
Describe:
1. What steps you would take first as a Business Analyst
2. What questions you would ask the client
3. What artifacts or documentation you would prepare for the team
4. How you would involve the PM and developers in this process
Candidate's resolution
1. First steps I would take as a Business Analyst:
1.1. Understand the current state (AS-IS)
Review the existing booking flow end-to-end (as a user)
Analyze any available data
1.2. Identify stakeholders
Client product owner / business owner
Event managers
Customer support
Tech lead / developers
PM
1.3. Define the problem
What exactly feels inconvenient? For whom? At which step of the flow?
How success will be measured?
2. Questions I would ask the client:
2.1. Business & Goals:
What is the main business goal of improving the booking flow?
Reduce booking time?
Reduce support requests?
How will we measure success?
2.2. Users:
Who are the main user types? Individual attendees? Corporate clients? Event organizers?
On which platforms do users mostly book? (mobile / desktop)
Do we have user feedback or complaints?
2.3. Current Flow (AS-IS):
At which step do users most often abandon the booking?
Are there mandatory steps that users complain about?
2.4. Constraints & Expectations:
Are there deadlines tied to upcoming events?
Any technical or legal constraints? (payments, cancellations, data)
Are there competitors or reference products you like?
3. I would create documentation (lightweight but structured, especially at the discovery phase).
3.1. AS-IS User Flow Diagram
3.2. A short document or Confluence page:
Current issues
Target outcomes
Success metrics
3.3. TO-BE High-Level Flow (draft)
3.4. User Stories / Epics (initial)
Example:
As an event attendee, I want to book a ticket in fewer steps so that I don’t abandon the purchase + Acceptance criteria
4. Backlog with Priorities:
Split into:
Quick UX improvements
Larger structural changes
Mark dependencies and risks
-> As a Business Analyst, I would start by understanding the current booking flow and clearly defining what “inconvenient” means in business and user terms. I would gather stakeholder input, analyze user behavior, and document the AS-IS flow to identify pain points. Then I’d define measurable goals, prepare a high-level TO-BE flow, then identify main backlog items.
Elicit, analyze, and document requirements. Collaborate with stakeholders, developers, and QA to clarify requirements and support delivery. Participate in backlog grooming, prioritization, and requirement refinement. Support requirement reviews and assist during implementation and testing phases.
Project: Feedback Gathering System
Talent Lab is an internal DataArt initiative focused on creating
opportunities for professional development of colleagues. The Talent
Lab Platform offers a range of internal projects across various
technologies aimed at improving the experience and growth of DataArt
employees. The platform includes an Admin Panel with multiple datadriven tables for collection, analysis, and processing of information by
management, as well as individual user pages where structured
feedback is stored and managed.
Activities:
• Solution design phase planning;
• Management of the solution design phase team;
• Negotiations with the client;
• Requirements elicitation and documentation;
• Ongoing requirements management;
• Business process analysis/modeling;
• Creation of project specifications and wireframes;
• Functionality prioritization;
• Requirements clarification for the project team.
Project: Contributors Table (Admin Panel)
The Contributors Table is part of the Admin Panel within the Talent Lab
Platform. The table is designed to store and manage structured data
about project participants, enabling management to collect, analyze,
and process contributor-related information in a centralized and
consistent manner.
Activities:
• Elicit and document requirements for the Contributors Table
functionality;
• Define data structure, fields, and validation rules for participant
information;
• Create use cases, user stories and acceptance criteria for tablerelated features;
• Support data-related logic and clarify requirements for the
development team;
• Participate in testing activities in collaboration with QA, including
requirements validation;
• Support backlog refinement and prioritization for Admin Panel
features.
Job description
Review client creditworthiness through analysis of business profitability and customer financial figures. Establish and monitor customer credit limits in line with internal policies. Provide financial analysis and structured reports to client and internal management. Ensure timely collection of receivables and compliance with agreed payment terms.
Job description
Maintain and expand a customer base for commercial real estate properties. Prepare and present commercial offers tailored to client needs. Analyze the real estate market to support pricing and positioning decisions.
Job description
Coordinate daily administrative and customer service operations. Support onboarding, coaching, and training of new staff members. Handle and resolve customer complaints to ensure service quality.
English reading test
The most incredible thing about technological developments is that with more innovation comes more problems that can be solved. Today, AI and Machine Learning are some of the most popular areas in IT because of the endless possibilities they offer.
It is worthwhile noting that the term IT is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones.
Situation Assessment
Recent position
12/01/2025
Skills
Requirements elicitation and analysis
Business and functional requirements documentation
User stories, use cases, acceptance criteria
Business process modeling and diagramming
Stakeholder communication and requirement clarification
Business Analyst, Product Manager, Project Manager
BUSINESS ANALYST - SENIOR LEVEL
12/01/2024
-
12/01/2025
Job Description
Act as a Project Manager responsible for managing the end-to-end Supply Chain Management (SCM) processes, including handling escalations raised by SMEs, global process owners, and executives. Collaborate with stakeholders to understand their needs and gather detailed business requirements. Configure, implement, and provide ongoing support for Oracle Fusion. Manage and update SCM configuration workbooks, including Sourcing, Procurement Contracts, Supplier Portal, Supplier Qualification Management, Self Service Procurement, and Purchasing. Analyze and document business processes, workflows, and systems related to Oracle Fusion. Lead and facilitate workshops and meetings to elicit requirements and ensure stakeholder alignment, including playback sessions, Train-the-Trainer programs, SIT, UAT, and EUT workshops. Assist in data migration and integration, data cutover, go-live readiness activities. Identify areas for process improvement and recommend solutions to enhance operational efficiency. Document workflow processes to create efficiency in the operation of Financial Systems. Conduct data analysis and provide actionable insights to support decision-making. Prepare detailed reports and presentation to communicate findings and recommendations. Manage multiple projects, provide regular updates, and escalate critical issues to leadership. Develop user procedures, guidelines, and documentation, and conduct user training to ensure successful adoption of solutions for go-live and beyond. Managing Jira, Confluence, and Zendesk / Zoho ServiceDesk Plus for tickets raised related to Oracle Fusion Financials and Supply Chain Management (SCM) functionality and issues.
Situation Assessment
Situation Assessment Score Explanation
The candidate's response is comprehensive and covers most of the key points outlined in the manager's resolution. They effectively outline the steps to clarify the problem, including initiating a discovery meeting, reviewing existing assets, mapping the current process, and documenting observations. The questions posed to the client are relevant and align with the need to identify pain points and business goals. The artifacts mentioned, such as process flow diagrams and a requirements document, are appropriate for the situation. Additionally, the involvement of the PM and developers is well articulated, emphasizing collaboration and communication. However, the response could be improved by explicitly mentioning the need to validate findings with the client and reviewing feasibility with developers, which are critical steps in the manager's resolution. This slight omission prevents a perfect score.
Role
Technical Project Manager
Situation description
You have joined an ongoing project in the Event & Hospitality domain.
The client says:
“We want to improve the event booking flow. Right now it feels inconvenient, but we’re not sure exactly what needs to be changed.”
There is no clear documentation yet, and the development team is waiting for clarification before starting any work.
Describe:
1. What steps you would take first as a Business Analyst
2. What questions you would ask the client
3. What artifacts or documentation you would prepare for the team
4. How you would involve the PM and developers in this process
Candidate's resolution
1. What steps you would take first as a Business Analyst?
- My First Steps as a Business Analyst:
a. Initiate a discovery meeting with key client stakeholders (e.g., event planners, operations leads) to align on the project’s core goal of improving the booking flow and to understand their pain points with the current system.
b. Review existing assets, even if incomplete, such as current system demos, past project notes, or client feedback logs, to gather baseline context.
c. Map the as-is event booking process through interviews or walkthroughs to identify areas where users experience inconvenience.
d. Document initial observations to highlight gaps between the current state and client expectations, and confirm project scope boundaries with the project manager (PM).
2. What questions you would ask the client?
a. What specific parts of the booking flow feel inconvenient (e.g., form fields, payment steps, calendar integration, approval workflows)?
b. Who are the primary users of the booking system (e.g., internal staff, external clients, vendors) and what are their unique needs?
c. What are the business goals tied to improving this flow (e.g., reducing booking time, increasing conversion rates, cutting manual errors)?
d. Are there any constraints (e.g., budget, timeline, integration with existing tools like CRM or payment gateways) or non-negotiable requirements?
3. What artifacts or documentation you would prepare for the team?
a. As-Is Process Flow Diagram: Visual map of the current booking workflow to highlight pain points.
b. To-Be Process Flow Diagram: Proposed improvements based on client input (draft version for alignment).
c. Requirements Document (BRD/FSD): Captures functional requirements (e.g., new features), non-functional requirements (e.g., load time), and acceptance criteria.
d. Stakeholder Register: Lists client contacts, team roles, and communication preferences.
e. RACI Matrix: Defines responsibilities (Responsible, Accountable, Consulted, Informed) for each task to clarify ownership.
4. How you would involve the PM and developers in this process?
a. With the PM: Share discovery findings and requirements to align on project timeline, resource allocation, risk identification, and stakeholder communication plans. Collaborate to update the project charter or plan and secure necessary approvals.
b. With Developers: Host a kickoff or workshop to walk through process diagrams and requirements. Demonstrate the current system (if possible) to help them visualize pain points. Encourage technical feasibility checks and input on potential solutions, and address any questions to avoid rework later. Schedule regular syncs to track progress and clarify evolving requirements.
Act as a Project Manager responsible for managing the end-to-end Supply Chain Management (SCM) processes, including handling escalations raised by SMEs, global process owners, and executives. Collaborate with stakeholders to understand their needs and gather detailed business requirements. Configure, implement, and provide ongoing support for Oracle Fusion. Manage and update SCM configuration workbooks, including Sourcing, Procurement Contracts, Supplier Portal, Supplier Qualification Management, Self Service Procurement, and Purchasing. Analyze and document business processes, workflows, and systems related to Oracle Fusion. Lead and facilitate workshops and meetings to elicit requirements and ensure stakeholder alignment, including playback sessions, Train-the-Trainer programs, SIT, UAT, and EUT workshops. Assist in data migration and integration, data cutover, go-live readiness activities. Identify areas for process improvement and recommend solutions to enhance operational efficiency. Document workflow processes to create efficiency in the operation of Financial Systems. Conduct data analysis and provide actionable insights to support decision-making. Prepare detailed reports and presentation to communicate findings and recommendations. Manage multiple projects, provide regular updates, and escalate critical issues to leadership. Develop user procedures, guidelines, and documentation, and conduct user training to ensure successful adoption of solutions for go-live and beyond. Managing Jira, Confluence, and Zendesk / Zoho ServiceDesk Plus for tickets raised related to Oracle Fusion Financials and Supply Chain Management (SCM) functionality and issues.
Job description
Gather, understand, and document customers' business needs by directly engaging customers, working with software developers, implementation teams and Product Managers. Create functional and technical designs (including use cases, mockups, process and data flow diagrams, etc), create Statement of Work for customer approval. Guide offshore teams to ensure development is completed per requirements, on time, meeting performance benchmarks, and with quality and collaborate with other Product Managers to ensure seamless software integration. Conduct thorough research and analysis of technical systems, software applications, and databases to identify integration opportunities and ensure compatibility with requirements. Facilitate communication between business and technical teams, ensuring effective collaboration and understanding of project goals and deliverables. Create and maintain detailed documentation, including business requirements, functional specifications, process flows, use cases, and test plans. Analyze existing business processes, identify areas for improvement, and recommend solutions that align with business goals and objectives. Perform system testing, validate the functionality of developed solutions, and assist in user acceptance testing to ensure successful implementation and user satisfaction. Monitor project progress, identify potential risks, and propose mitigation strategies to ensure timely delivery and successful project outcomes. Create and update product-related documentation and training material promptly. Provide training during new team member onboarding and when new features are delivered.
Job description
Monitor daily feeds from HR Workday system to ensure Concur user profiles are updated correctly and timely. Perform audits of expense reports to proactively identify issues and ensure compliance with Archs T&E policies across numerous geographical locations. Maintain tables in Concur related to cost centers, expense types, company ledger codes, etc.. to ensure completeness. Monitor the timely submission of expense reports in Concur by communicating and assisting users on how to properly use Concurs Expense system. Serve as specialist to monitor and resolve user ticketing items through internal Service Now platform, on expense report payment policies, procedures and system processes, promoting a positive user experience. Monitor American Express and Barclay Card lateness and perform account reconciliations for delinquent company credit card balances to assist users to clear past due balances through expense report processing or other determined manner needed to clear expense items. Creates and updates Travel and Expense Policies, Process Standardization, Training Manual, Playbook and provide training for the new hires.
Job description
Define project scope and objectives. Predict the resources needed to achieve goals and manage resources in an effective and efficient manner. Create and maintain comprehensive project documentation. Develop user stories, define acceptance criteria, and perform User Acceptance Testing (UAT). Prepare a budget based on the Scope of Work (SOW) and resource requirements and oversee project costs to meet budget. Develop and manage detailed project schedules and work plans. Provide consistent project updates to various stakeholders on strategy, adjustments and developments. Deliver strategic and tactical solutions and feature improvements using an Agile approach for both SaaS and in-house developed applications. Manage contracts with vendors and suppliers by assigning tasks and communicating expected results. Leverage best practices, techniques, and industry standards throughout project implementation. Monitor progress and make adjustments as needed. Measure project performance to identify areas for improvement. Managing Application Developers and Quality Control Analysts. Review the hours entered by the development team for the previous day in the Jira and ticket. Conduct performance evaluation for Developers and QC Analysts (1st, 3rd and 5th Month). Initiate the PIP process by conducting a thorough performance assessment.
Job description
Reviews, compares, and analyzes operating expense, insurance and tax reconciliation statements received from Landlords to ensure expenses charged to client are in compliance with lease clauses. Provide lease analysis and interpretation of lease information of real estate to clients. Conduct full or partial abstraction of lease, license, and service agreement. Requests additional information, assesses materiality and recommends action for additional audit and recovery. Preparing reports of audit findings and assists with negotiating audit findings with clients and their landlords to ensure accurate credits and appropriate charges are made. Ensures that audit contracts between CBRE and clients properly identify fees including sharing of audit savings, travel reimbursements, etc. Conducting financial analysis as appropriate, including Account Receivable/Accounts Payable, Risk Analysis, Rent Rolls, Forecasts, Budgets, etc. in accordance with required accounting principles (IFRS, US GAAP, Tax, Cash, etc.).
Job description
Worked as a liaison between Attorneys and Clients. Handle foreclosure cases or related matters from referral through transfer of the foreclosure file to Real Estate Owned. Take accountability for entire process from receipt of work to resolution and closure. Review and resolve any issues raised during the foreclosure process such as in Collateral File Package, Assignment of Mortgage, Endorsement Note, Allonge, HUD1, Lost Note Affidavit, Original Documents, Demand Letters (Breach and 14Day Foreclosure Notice), Title and Contested Documents.
English reading test
Studying business English allows you to develop English language skills that are useful in business environments. By understanding the communication skills needed in the workplace, you can gain the confidence to build strong relationships with your colleagues and clients.
It is worthwhile noting that the term IT is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones.
Developed comprehensive product roadmaps. Conducted gathering, analysis, and documentation of business requirements, Collaborated with cross-functional teams including IT, marketing, and business stakeholders, ensuring successful project delivery. Defined user story acceptance criteria and refined stories.
Situation Assessment
Situation Assessment Score Explanation
The candidate's response demonstrates a solid understanding of the role of a Business Analyst in improving the event booking flow. They correctly identify the need to analyze the current flow and gather information through demos and user feedback, which aligns with the manager's resolution to clarify the problem and identify pain points. The candidate also mentions conducting a meeting to ask focused questions, which is a good approach to gather insights from the client. However, they do not explicitly mention some key steps from the manager's resolution, such as identifying user roles, documenting assumptions, and validating findings with the client. The mention of creating 'To-Be' flows and user stories is relevant but lacks detail on how they would document requirements and collaborate with stakeholders. Overall, the response is strong but misses some completeness in addressing all aspects outlined in the manager's resolution.
Role
Technical Project Manager
Situation description
You have joined an ongoing project in the Event & Hospitality domain.
The client says:
“We want to improve the event booking flow. Right now it feels inconvenient, but we’re not sure exactly what needs to be changed.”
There is no clear documentation yet, and the development team is waiting for clarification before starting any work.
Describe:
1. What steps you would take first as a Business Analyst
2. What questions you would ask the client
3. What artifacts or documentation you would prepare for the team
4. How you would involve the PM and developers in this process
Candidate's resolution
As Business analyst first I will analyse the problem before suggesting any solution, I start by understanding the current event booking flow through available information like demos, user walkthroughs, and any available data such as drop-off points or customer feedback.
I then conduct the meeting where I can ask the client focused questions around business goals, user pain points, and success metrics—like whether they want faster bookings, higher conversions.
Once I Have the problem/gaps, I will document the "As-Is" (current) flow and create To-Be booking flow, along with clear user stories, acceptance criteria, and low-fidelity wireframes, if needed.
Throughout this process, I work closely with the Project Manager to align scope and timelines, and with developers through walkthrough sessions to validate feasibility and remove blockers early.
Developed comprehensive product roadmaps. Conducted gathering, analysis, and documentation of business requirements, Collaborated with cross-functional teams including IT, marketing, and business stakeholders, ensuring successful project delivery. Defined user story acceptance criteria and refined stories.
Job description
Spearheaded collaboration with stakeholders to gather and document business requirements for dispute management solutions. Executed the implementation and enhancement of a chargeback and fraud reporting management system for credit/debit card disputed transactions. Developed and maintained crucial product documentation, comprising wireframes, use cases, PRDs, BRDs, user stories, and sprints to support and streamline the development lifecycle.
Job description
Collaborated with stakeholders to gather and document business requirements for dispute management solutions. Implemented and enhanced a chargeback and fraud reporting management system for credit/debit card disputed transactions. Created and maintained essential product documentation, including wireframes, use cases, FRDs, BRDs, user stories, and sprints to support and streamline the development lifecycle.
English reading test
In the long run, by embracing positive feedback, you can not only enhance working performance but also enrich the quality of life in the workplace.
The most incredible thing about technological developments is that with more innovation comes more problems that can be solved. Today, AI and Machine Learning are some of the most popular areas in IT because of the endless possibilities they offer.
Conducted functional analysis and contributed to interface/UX design. Researched competitors, evaluated market trends, and assessed customer needs. Developed hypotheses for product enhancement and created user stories/use cases. Analyzed, visualized, and presented findings to stakeholders. Created prototypes, workflows, and diagrams to support development.
Situation Assessment
Situation Assessment Score Explanation
The candidate's response covers most of the key points outlined in the manager's resolution but misses some important details. They correctly identify the need to review the current booking flow and gather user feedback, which aligns with clarifying the problem and identifying pain points. However, they do not explicitly mention scheduling a discovery call with the client or asking for specific examples of inconvenient steps, which are crucial for understanding the client's perspective. The candidate also mentions preparing functional specifications and requirements, which is good, but they could have elaborated on documenting assumptions and open questions. Additionally, while they mention collaborating with the PM and developers, they do not emphasize the importance of aligning understanding with the development team or validating findings with the client. Overall, the response is strong but lacks some depth and specific actions that would enhance clarity and alignment.
Role
Technical Project Manager
Situation description
You have joined an ongoing project in the Event & Hospitality domain.
The client says:
“We want to improve the event booking flow. Right now it feels inconvenient, but we’re not sure exactly what needs to be changed.”
There is no clear documentation yet, and the development team is waiting for clarification before starting any work.
Describe:
1. What steps you would take first as a Business Analyst
2. What questions you would ask the client
3. What artifacts or documentation you would prepare for the team
4. How you would involve the PM and developers in this process
Candidate's resolution
1. Review the current booking flow and existing user feedback. Clarify business goals with the client and identify any business, technical, or time constraints.
2. What issues do users report during the booking process? At which steps do users struggle the most? What outcome do you expect from this improvement?
3. Prepare functional specifications and requirements, booking flow diagrams (BPMN), and user stories with clear acceptance criteria.
4. Collaborate with the PM on the scope of work and priorities, review flows and requirements with the development team, and support backlog management and sprint planning.
Conducted functional analysis and contributed to interface/UX design. Researched competitors, evaluated market trends, and assessed customer needs. Developed hypotheses for product enhancement and created user stories/use cases. Analyzed, visualized, and presented findings to stakeholders. Created prototypes, workflows, and diagrams to support development.
Job description
Defined and documented functional requirements and user stories. Managed backlog, sprint planning, and scrum ceremonies. Collaborated with UI/UX specialists to enhance design readiness. Provided technical support for operational and sales teams. Led user guide revision in collaboration with technical writers.
Job description
Coordinated internal resources to ensure on-time delivery. Defined project scope and engaged stakeholders for feasibility checks. Monitored project performance using Jira, Notion, and YouTrack. Collaborated with analysts, developers, and QA engineers. Documented and tracked bugs to ensure resolution.
Job description
Prepared shipping documents and verified packing lists. Generated weekly shipment and financial reports. Processed invoices, verified payment accuracy, and prepared credit/debit notes. Coordinated with logistics, procurement, and finance teams. Ensured compliance in post-shipment documentation.
Job description
Provided detailed information on services and amenities. Processed payments and managed accounting documentation. Prepared operational reports and resolved client requests. Collaborated across departments to streamline operations.
Situation Assessment
Recent position
02/01/2024
-
10/01/2025
Skills
Business Analysis
Product Management
Agile Project Management
Market Research
Communication
Data Visualization
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About AXIOM PROWho we are and how we help you hire smarter
AXIOMPRO is your strategic partner for hiring top global talent.
We specialize in recruiting and outstaffing solutions that help you scale efficiently — without the overhead.
Our team rigorously pre-screens candidates, verifies English fluency and technical proficiency, and presents only job-ready professionals who can hit the ground running.
Situation Assessment Score Explanation
Role
Situation description
